Hotel Signage Nairobi – Guest Privacy Policy
Last Updated: 3rd December 2025
At Hotel Signage Nairobi (“we”, “us”, “our”), your privacy is our priority. This Guest Privacy Policy explains how we collect, use, store, and protect personal information belonging to our hotel guests, diners, event attendees, meeting participants, and website visitors.
We comply with the Kenya Data Protection Act, 2019 (DPA) and apply globally recognized hospitality privacy standards.
1. Information We Collect from Guests
We collect only the information needed to serve you, enhance your stay, and meet legal obligations.
1.1. Information You Provide
• Full name
• Contact information (phone, email, address)
• Identification documents (passport/ID)
• Reservation details (stay dates, preferences, booking channel)
• Payment information
• Information shared during events, conferences, or dining reservations
• Photos or video where you have consented
1.2. Information Collected Automatically
• IP address, device information, browser type
• Website usage and cookies
• Security logs for access to Wi-Fi or digital services
1.3. CCTV Footage & Photography
• CCTV footage for security within hotel premises
• Event and general hotel photographs (only used for marketing with consent)
2. How We Use Guest Information
We use your information for:
2.1. Service Delivery
• Managing bookings, check-in, and check-out
• Providing accommodation, dining, and hospitality services
• Facilitating transport, concierge, and personalized guest support
2.2. Communication
• Confirming reservations
• Sending essential updates about your stay
• Responding to inquiries or requests
2.3. Safety & Legal Compliance
• Ensuring guest safety through security monitoring
• Meeting Kenya’s legal requirements for guest registration
• Preventing fraud and maintaining property security
2.4. Marketing (Optional)
• Sharing special offers or updates only with your consent
• Using photos of guests in marketing only with written or verbal permission
3. Legal Basis for Processing Guest Data
We rely on:
• Consent (marketing, optional photos, sensitive data)
• Contract performance (managing your stay)
• Legal obligation (guest registration laws in Kenya)
• Legitimate interests (security, customer experience improvement)
4. Sharing Your Data
We do not sell guest data.
We may share information with:
• Service providers assisting with bookings, payments, or technology
• Event partners when you register for conferences or meetings
• Regulators, law enforcement, or government if legally required
All parties are required to protect your data.
5. International Transfers
If your booking is made through an international platform or agent, your data may be processed
outside Kenya under similar or stronger privacy standards.
6. Guest Data Retention
We keep your information only as long as needed for:
• Your stay and related services
• Legal/accounting requirements
• Security monitoring (CCTV is typically retained 30–90 days)
• Marketing lists only until you withdraw consent
7. Your Rights as Our Guest
Under the Kenya DPA and global standards, you have the right to:
• Access your personal information
• Correct inaccurate data
• Delete your data (when legally possible)
• Withdraw consent at any time
• Opt-out of marketing
• Object to certain types of processing
To exercise these rights, use the contact details below.
8. Cookies & Website Use
Our website uses cookies to enhance your browsing experience.
You may adjust your cookie preferences in your browser settings.
9. Photography Policy for Guests
We take photos during events and around the hotel to capture experiences. We will:
• Ask for consent before using images where guests are clearly identifiable
• Avoid capturing guests in sensitive or private situations
• Provide opt-out options whenever possible
10. Guest Data Security
We protect guest information using:
• Encryption
• Secure networks and systems
• Access controls
• Regular security checks
• Staff confidentiality obligations
11. Contact Us
For privacy inquiries or data requests:
Signage Arcade & Hotel
Duruma Road Nairobi, Kenya
T: +254 114 662211 or +254 114 662200
E: info@hotelsignage.co.ke
reservations@hotelsignage.co.k